Refund policy

At Peakpro, we take pride in supplying high-quality materials and providing reliable service to our customers. Please review our refund and return policy carefully before placing an order.

Returns & Refunds

Due to the nature of our products, all sales are final, unless otherwise stated below.

We will gladly accept returns or issue refunds only under the following conditions:

• The product is defective
• The product was damaged during transit
• The incorrect item was supplied due to our error

To be eligible for a return or refund:

• You must notify us within 48 hours of receiving your order
• The product must be unused, uncut, and in original condition
• Original packaging must be intact

Proof of damage or defect (photos) may be required.

 

Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom-cut materials (CNC routing, panel saw cuts, or any custom sizing)
• Special-order products
• Materials that have been cut, altered, fabricated, installed, or used
• Clearance or discounted items
• Adhesives, chemicals, tapes, and LED products once opened

 

Order Cancellations

• Orders may be cancelled only before processing or cutting begins
• Once an order has entered production, cutting, or fulfillment, it cannot be cancelled
• Special-order items cannot be cancelled once confirmed

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the damage or incorrect item
• Photos of the packaging, if applicable

We will assess the issue and, at our discretion, offer a replacement, store credit, or refund.

 

Delivery & Pickup Orders

• Customers are responsible for inspecting materials at time of pickup or delivery
• Claims for visible damage must be reported immediately
• Peakpro is not responsible for damage caused by improper handling, storage, or transportation after pickup or delivery

 

Refund Processing

• Approved refunds will be issued to the original payment method
• Refund processing time may take 5–10 business days, depending on your payment provider
• Shipping and delivery fees are non-refundable

 

Store Credit

In some cases, refunds may be issued as store credit at Peakpro’s discretion.